Terms of Service

1. Who we are

Soulaura is a digital mental wellbeing service based in the United Kingdom. These terms are the agreement between you and Soulaura for the use of this website and the Soulaura app.

2. What Soulaura is — and is not

Soulaura offers an AI companion, Dr. Adam, for emotional support, guided reflection, and evidence-informed self-help tools such as mood tracking, journalling, and thought diaries.

Dr. Adam is an artificial intelligence system. He is not a licensed clinician, he cannot prescribe medication, diagnose a condition, or provide medical advice, and any conversation with him is not a clinical appointment.

Soulaura is not an emergency or crisis service. If you are in immediate danger, or feel you may act on thoughts of harming yourself, contact your local emergency number or a crisis line for your country straight away. Crisis lines are listed on the site and inside the app.

3. Who can use it

You must be at least 13 years old to use Soulaura. If you are under 18, you may only use Soulaura with the knowledge and agreement of a parent or guardian.

If we learn that an account belongs to someone under 13, we will close it and delete the associated data.

4. Your account

You are responsible for the accuracy of the information in your account and for keeping your sign-in details secure. Tell us immediately if you believe someone else has accessed your account.

You may delete your account and its data at any time from within the app, or by asking us to do it for you.

5. Acceptable use

Please use Soulaura for your own support, and be honest and reasonable in how you use it. You must not attempt to access another person’s account or data, use the service to harm or harass anyone, upload unlawful content, or interfere with the service or its security.

We may suspend or close an account that puts other members, our staff, or the service at risk.

6. Your content and the AI

What you write in Soulaura belongs to you. We use it to provide the service to you — to keep your history, and to generate responses. We do not sell your conversations.

Conversations with Dr. Adam may be reviewed by our clinical safety team in limited circumstances, for example where the service flags a serious safety risk, so that we can respond appropriately. Our Privacy Policy sets out exactly when this happens and how data is handled.

AI answers can be wrong or incomplete. Treat them as a prompt for your own thinking, not as a substitute for professional advice.

7. Cost

Soulaura is currently free to use, and no payment details are required. If any part of the service becomes paid in future, the price and terms will be shown clearly before you are charged, and nothing will be charged without your agreement.

8. Availability and changes

We work to keep Soulaura available and safe, but we cannot promise uninterrupted service. Features may change, and we may need to pause the service for maintenance or improvement.

We may update these terms as the service develops. Material changes will be shown in the app before they take effect.

9. Liability

Soulaura is provided with reasonable care and skill. To the extent the law allows, we are not liable for indirect or consequential loss, or for decisions you make on the basis of AI-generated content.

Nothing in these terms limits your statutory rights, or our liability for death or personal injury caused by our negligence, or for fraud.

10. Contact

Questions about these terms, or about your account, can be raised through the Support page or by emailing the address listed there.