Privacy
Soulaura · NanoX Tech Solutions Ltd
Effective Date: 11 April 2026
HIPAA · CCPA
Data Protection
HIPAA · CCPA
Data Residency
Stored on secure cloud infrastructure (US/EU/UK)
Crisis Support Available
This app does not replace licensed mental health care. Call 911 in emergencies.
Informational only. This display shows which regulations apply in your region. It is not a certification, accreditation, or verified compliance claim. Regional compliance work is ongoing. Data is stored on secure cloud infrastructure (US/EU/UK); country-specific data residency is not yet available.
Optional Product Analytics
Adults may opt in to PostHog analytics to help measure completed signups and days of return. This is optional and off until allowed. Events use a pseudonymous identifier, event time and technical schema fields. They do not include names, email addresses, conversations, journal entries, health scores, page URLs or session recordings. Events are sent to the EU ingestion endpoint with location enrichment disabled. The choice is stored for this account in this browser and can be changed below. Withdrawal stops future events; previously collected events are not automatically deleted. Browser privacy signals may prevent collection even when allowed. These measurements cover participating adults only, not every registered account.
Scope of This Policy
Soulaura ("we", "our", "us") is developed and operated by NanoX Tech Solutions Ltd, United Kingdom. We are committed to protecting your privacy and ensuring transparency in how your personal data is collected, used, and safeguarded in accordance with applicable laws including the UK GDPR, EU GDPR, and other relevant global data protection regulations. This Privacy Policy applies to all users of the Soulaura application across mobile and web platforms worldwide.
Information We Collect
We may collect: Personal Data (name, email, login credentials); Sensitive Health Data (mood, emotional state, journal entries, assessment responses); Audio & Interaction Data (voice input when enabled, AI chat interactions); Technical Data (device info, usage logs, crash reports); Optional wearable/health data (e.g. Fitbit) only if explicitly connected.
How We Use Your Data
We use your data to provide AI-assisted wellbeing support, personalise insights and user experience, improve system performance and AI accuracy, generate reports and summaries for users, and maintain security, prevent fraud, and ensure platform integrity.
Legal Basis for Processing
We rely on: User consent — primary basis for sensitive health data; Legitimate interests — service improvement and security; Compliance with legal obligations.
AI & Automated Processing
Soulaura uses artificial intelligence systems to generate responses and insights. These outputs are informational and supportive only and do not constitute medical advice, diagnosis, or treatment.
Data Sharing and Third Parties
We do not sell your personal data. We may share data with secure cloud hosting providers, analytics and performance monitoring services, and payment processors for subscription services. All third parties are required to adhere to strict data protection and confidentiality obligations.
International Data Transfers
Your data may be processed outside your country of residence, including outside the United Kingdom and European Economic Area (EEA). Where required, appropriate safeguards such as Standard Contractual Clauses (SCCs) are implemented.
Data Retention and Deletion
We retain personal data only as long as necessary to provide our services or comply with legal obligations. Users may request deletion at any time via in-app settings or by emailing support@nanoxtechsolutions.com. Data will be securely deleted or anonymised, except where retention is required by law.
Your Rights
Depending on your location, you may have the right to: access your personal data, correct inaccurate information, request deletion, restrict or object to processing, and request data portability. Requests can be made using the contact details below.
Data Security
We implement industry-standard technical and organisational measures to protect your data, including encryption in transit (HTTPS/SSL), secure storage systems, and access control and monitoring mechanisms.
Children's Privacy
Soulaura is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.
Emergency and Medical Disclaimer
Soulaura is not a medical device and does not provide medical advice, diagnosis, or treatment. In case of emergency or severe distress, users must contact a qualified healthcare professional or local emergency services immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the application constitutes acceptance of any updates.
Global Use and Compliance
Soulaura is intended for a global audience. By using the application, you acknowledge that your data may be processed in jurisdictions outside your country of residence. We aim to comply with applicable data protection laws across regions, including UK GDPR, EU GDPR, and applicable laws in the United States and other regions.
Contact Information
NanoX Tech Solutions Ltd, United Kingdom. Email: support@nanoxtechsolutions.com
© 2026 NanoX Tech Solutions Ltd · Soulaura Mental Wellness · Support