Accessibility

1. Our commitment

Soulaura is built for people who are struggling, so it has to work for people with a wide range of abilities and access needs. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 level AA across the website and the app.

2. What we have done

Every interactive control can be reached and used with a keyboard alone, with a visible focus outline so you can see where you are.

Body text and controls are sized and spaced for comfortable reading, and the layout reflows for small screens and for 200% zoom without losing content.

Animations respect your device setting: if you have asked your system to reduce motion, transitions and movement are switched off.

Chat messages, labels, and buttons carry accessible names so screen readers announce them properly, and long-form pages use real headings so they can be navigated by structure.

Colour is never the only way we communicate something.

3. Known limitations

Voice features need a microphone and work best in a quiet place; they are an addition to typing, never a requirement.

Some older pages carry imported content where the contrast may fall below AA. We are working through these, and they are a priority for the next release.

Third-party content we embed, such as video players, is outside our direct control and may not follow the same standards.

4. Tell us about a barrier

If something here is hard or impossible for you to use, please tell us through the Support page and describe the page and what happened. We will reply, and we will tell you what we are doing about it.

5. How this statement was made

This statement reflects our own review of the site and app against WCAG 2.1 AA. It is reviewed whenever the interface changes materially, and at least every twelve months.